What is the aim of the programme?

The aim of this programme is to enable the learner to develop the relevant knowledge, skills and competence in a broad range of office skills which enable employment, in a general office setting and specifically in the area of legal administration or progress into further or higher education. Students are offered ESOL support if needed. All our students avail of free Career and Educational Guidance and Information service.

Work placement is a mandatory part of the course. Garda vetting required. 

Some of the learning outcomes are:

  • Demonstrate a broad knowledge of a range of administration practices, tools, techniques and skills and the nature of the work undertaken in an administrative support capacity in a modern office environment.
  • Demonstrate knowledge of the value of administration support to a professional organisation and the systems used to provide this support.
  • Evaluate and use a range of administration skills and techniques to determine and implement solutions to a variety of unpredictable problems.
  • Demonstrate a broad range of skills in using modern office equipment.
  • Perform administration tasks in a range of varied and specific contexts taking responsibility for the nature and quality of outputs.
  • Exercise initiative and responsibility for own performance in an administrative capacity, adhering to agreed timelines and objectives.
  • Take responsibility for own learning within a structured environment.
  • Reflect on own performance in an administration role, evaluating personal strengths and identifying development needs.

What is the course content and certification?

This course leads to Level 5 Full Award QQI Certificate in Office Administration.

Title Award Awarding Body
Work Experience Work Experience (5N1356) QQI
Communications Level 5 Communications (5N0690) QQI
Information And Administration Information & Administration (5N1389) QQI
Legal Practice And Procedures Legal Practice & Procedures (5N1394) QQI
Reception And Frontline Office Skills Reception & Frontline Office Skills (5N1407) QQI
Conflict Resolution Conflict Resolution (5N0692) QQI
Text Production – 5N1422 Text Production (5N1422) QQI
Word Processing – 5N1358 Word Processing (5N1358) QQI

What are the entry requirements?

  • Education: The learner who has either successfully completed a programme leading to a level 4 QQI Certificate OR can demonstrate the levels of knowledge, skill and competence associated with NFQ level 4 will be eligible to apply for entry to this programme.
  • Aptitude: In order for the learner to have a realistic chance of achieving the standard of a level 5 award, it is expected that the learner should be able to: • Proficiently read, draft, prepare and understand information across a broad range of topics, for example, in relation to a community concern or a work based plan or solution • Proficiently read, draft, prepare and understand quantitative information • Assume partial responsibility for consistency of self understanding and behaviour • Solve predictable problems, independently and as part of a familiar and less familiar group • Demonstrate a range of practical and cognitive skills and tools • Act with a considerable amount of responsibility and autonomy • Attend timetabled classes for the duration of the programme • Complete self directed hours of learning in the form of practice time, preparation, study time and reflection time, as appropriate • Participate in all programme related activities • Participate in work experience, as appropriate
  • Previous Experience: The learner may be progressing onto this programme from community education, Youthreach, second level education or other formal or informal learning. The learner may or may not have had a positive experience of education in the past but will have expressed an interest in learning new things and practicing new skills. It is expected that the learner will have a range of learning styles, strengths and needs related to the programme.

How much does it cost?

There are no fees for people who are VTOS eligible. To be VTOS eligible, the applicant must be over 21 years of age and:

* If you are claiming Illness Benefit, you should contact your local social welfare office about exemption/entitlement to continuation of your Illness Benefit payment.

When does it happen?

This course is full time, during the day and it takes place in Adult Education Service Blanchardstown, Main Street, Blanchardstown Village, Dublin 15 (DDLETB North West)

Starting Date 05/09/2022, Duration 34 weeks – Full time

*This course, times, dates and modules are subject to change.

How to apply?

Please apply though www.fetchcourses.ie clicking the link below before the start of term.

If the application deadline has passed and you still want to be considered for the next intake or put your name on a waiting list, please contact the Guidance and Information Office at 01-8200952.

Apply for course #

Our Adult Literacy and BTEI courses are co-funded by the Government of Ireland and the European Social Fund as part of the ESF Programme for Employability, Inclusion and Learning 2014-2020